Refund policy
# Refund & Exchange Policy — RIMEMA
**Effective Date:** May 2026
**Brand:** RIMEMA Jewellery | rimema.com
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## Our Promise to You
At RIMEMA, we take great pride in the quality of every piece we craft. Every order is carefully inspected before dispatch. However, if you receive a damaged or defective item, we are here to make it right.
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## Exchange Policy
We offer **exchanges only** — no cash refunds.
We accept exchange requests **within 7 days of delivery**, strictly for the following reasons:
- Product received is **damaged**
- Product received is **defective** (broken clasp, missing stone, bent piece, etc.)
- **Wrong item** delivered
We do **not** accept exchanges for:
- Change of mind
- Colour or size preference
- Jewellery that has been worn, used, or altered
- Items without original packaging
- Requests made after 7 days of delivery
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## How to Request an Exchange
**Step 1 — Contact Us Within 7 Days**
Reach out to us within 7 days of receiving your order via:
- 📧 Email: support@rimema.com
- 💬 WhatsApp: [Your WhatsApp Number]
- 📩 Instagram DM: @rimema
**Step 2 — Share Proof**
Send us the following:
- Your **Order ID**
- **Clear photos or video** of the damaged/defective product
- Photo of the **original packaging**
**Step 3 — Approval**
Our team will review your request within **2 business days** and confirm if it is eligible for exchange.
**Step 4 — Ship the Product Back**
Once approved, ship the item back to our address in its **original packaging**. Return shipping costs are borne by the customer unless the error was on our part.
**Step 5 — Exchange Dispatched**
After we receive and verify the returned item, your **replacement product will be dispatched within 3–5 business days**.
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## Important Conditions
- Products must be returned in their **original condition and packaging**
- Items that show signs of use, wear, or tampering will **not be accepted**
- RIMEMA reserves the right to **reject exchange requests** that do not meet the above criteria
- Exchanges are subject to **product availability**; if the same item is unavailable, store credit may be offered
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## Damaged in Transit
If your package arrives visibly damaged, please:
1. **Do not accept** the delivery, or
2. Accept it and **immediately photograph** the damaged packaging and product
3. Contact us within **24 hours** of delivery
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## Contact Us
For any questions about your order or this policy, reach us at:
- 🌐 Website: rimema.com
- 💬 WhatsApp: [8859882882]
- 📩 Instagram: @rimema.official
- 📧 Email: rimemastore@gmail.com
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*RIMEMA reserves the right to update this policy at any time. The latest version will always be available on our website.*